Effective Date: 6 October 2026
At
Whystore
, we aim to provide quality fashion products at wholesale prices.Premium Fashion at Wholesale Prices.
Please read this policy carefully before placing an order.
1. No Return or Refund
Whystore does not offer returns or refunds for purchased articles.
Once an order has been successfully placed and delivered, the customer cannot request a return or monetary refund merely because they have changed their mind, selected the wrong size, no longer require the product or do not like the product.
2. Replacement Only for Genuine Reasons
Whystore may provide a
replacement of the article only for a genuine and eligible reason
, subject to verification and approval.Eligible situations may include:
- Wrong article delivered
- Manufacturing defect
- Article received in damaged condition
- Significant issue attributable to fulfilment or dispatch
The final eligibility for replacement will be determined by Whystore after reviewing the customer's claim and supporting evidence.
3. Replacement Request Process
Customers should contact Whystore as soon as possible after receiving the order if they believe there is a genuine issue.
To help us verify the claim, customers may be required to provide:
- Order number
- Photographs of the received product
- Clear photographs/videos showing the issue
- Packaging photographs
- Description of the problem
- Other information reasonably requested by Whystore
Claims without sufficient evidence may not be approved.
4. Product Condition
For an approved replacement, the product may need to be:
- Unused
- Unwashed
- Unaltered
- In its original condition
- Accompanied by original packaging/tags where applicable
Products that have been used, washed, altered, damaged after delivery or otherwise changed may not qualify for replacement.
5. No Cash Refund
No cash refund or monetary refund will be provided under the replacement policy.
If a claim is approved, the remedy will be a
replacement article
, subject to availability and Whystore's verification process.6. Replacement Availability
Replacement is subject to product availability.
If the exact article is unavailable, Whystore may provide an alternative resolution at its discretion, subject to applicable circumstances and law.
7. Wrong Address / Failed Delivery
Customers are responsible for providing the correct and complete delivery address and contact details.
Additional delivery costs or other consequences resulting from an incorrect address, incomplete information or customer-caused delivery failure may be the customer's responsibility.
8. No COD
Whystore accepts prepaid orders only.
Cash on Delivery (COD) is not available.
9. Doorstep Delivery Across India
Whystore provides
doorstep delivery across India
, subject to courier serviceability and applicable delivery conditions.Delivery timelines may vary depending on location, courier operations and other circumstances.
10. Important Customer Notice
Please inspect your package and article carefully after delivery and contact Whystore promptly if there is a genuine issue.
Approval of a replacement request is not automatic and remains subject to verification.